F.A.Q.
Discover frequently asked questions from our support
PCEx (Pacific Plus Cargo Express) is a nationwide logistics provider offering shipping, freight, and delivery services through a hybrid system — combining a network of local FlexHub drop-off centers and centralized logistics coordination. This model ensures wide accessibility while maintaining operational control and consistency across regions.
PCEx now operates nationwide, serving all provinces across Luzon, Visayas, and Mindanao through a growing network of FlexHubs.
✔ Higher weight shipments enjoy lower per-KG pricing.
✔ Frequent shippers & business clients automatically qualify for exclusive discounts.
✔ Customized corporate rates available for high-volume shipments.
All shipments are handled by verified personnel, monitored by CCTV, and stored in secured, access-controlled facilities. Real-time tracking ensures full visibility throughout the delivery process.
PCEx offers nationwide express delivery through a direct hub-to-hub system. Shipments are routed efficiently with minimal handling, ensuring faster and more reliable transit compared to traditional cargo services.
Call us immediately at 📞 +63 915 353 5545 and provide your tracking number for priority support. Our team will update you on the status and next steps with regular updates.
Simply enter your tracking number on the PCEx Website to view real-time shipment updates. You can also use the site to book shipments and locate the nearest pick-up and drop-off points nationwide.
Looking for a full truckload (FTL) service or planning a bulk shipment? We’ve got you covered!
✔ Email us at: info@pacificpluscargo.com.
✔ Call or message us at: +63 915 353 5545.
✔ Visit PCEx website to request a quote instantly.
Let us handle the heavy lifting—so you don’t have to!
PCEx shipping rates depend on:
📌 Package weight & dimensions
📌 Type of goods being shipped
📌 Delivery speed & service type Get a quote.
We operate daily dispatches across Luzon, Visayas, and Mindanao, ensuring consistent and timely deliveries
wherever you are in the Philippines.
Yes! PCEx offers scheduled pickups as a low-cost add-on, perfect for bulk shipments. You can call us at
+63 915 353 5545 to check availability and price!
We handle a wide variety of goods, including:
General Cargo: Non-perishable items ideal for bulk goods, business shipments, and personal Packages.
Documents: Important paperwork and sensitive files securely handled for reliable delivery.
Dry Goods: Textiles, clothing, and non-liquid items, with safe transit ensured to avoid damage.
Packaged Food and Beverages: Non-perishable food items like canned goods and bottled drinks, provided they meet packaging standards.
Fragile and High-Value Items: Items such as electronics, glassware, or delicate cargo requiring special handling and added insurance.
Industrial and Commercial Goods: Bulk items for business operations, including equipment and machinery.
Yes, we provide additional cargo insurance plans to protect your shipments against loss or damage. Contact us to learn more.
Yes, we provide:
Parcel & Cargo Courier Services: For small packages or urgent deliveries.
Mid-Mile Trucking: For transportation between hubs or warehouses.
Lipat-Bahay or Office Relocation: Seamless home or office moving solutions tailored to your needs.
Long Hauling & Inter-Island Trucking: To connect other regions.
Door-to-Door Delivery: For more convenient shipping solutions.
Customs Brokerage Trucking: To simplify regulatory compliance for inter-island logistics.
PCEx ensures timely deliveries, even on holidays, with a dedicated team operating on a holiday schedule to serve you.
Visit our website at www.pacificpluscargo.com or contact our customer service team to locate the hub nearest to you.
We’re working on launching these FlexHubs as soon as possible. For now, please use our existing hubs. Stay updated on openings through our website or social media channels.
Yes, credit terms can be arranged for approved corporate clients. Terms and eligibility are subject to review and approval.
📩 Contact us to discuss credit arrangements and requirements:
PCEx operates daily nationwide dispatches through our network of FlexHubs.
✔ Shipments received before 12:00 NN are processed and dispatched the same day.
✔ Shipments received after the cut-off (12:00 NN) will be scheduled for the next available trip.
For local hub-specific cut-off times, contact your nearest PCEx FlexHub or reach us directly.
contact us at +63 915 353 5545 or email info@pacificpluscargo.com.
Yes! PCEx now offers Cash-on-Delivery (COD) services for eligible parcels. This is ideal for businesses that need flexible payment collection. COD service availability may vary by location. Contact us to confirm activation in your area.
Customers will receive an SMS or email notification once their shipment has arrived at the designated
FlexHub. The notification will include:
✔ Pick-up location
✔ Tracking number
✔ Allowed pick-up time
Recipients should claim their shipment within three
(3) days to avoid storage fees.
Please review all shipping information carefully before booking.
If there’s an error:
✔ Before dispatch: Contact PCEx immediately for corrections.
✔ After dispatch: Corrections may require re-routing and additional fees.
To avoid delays, always double-check recipient name, contact number, and address before finalizing your
booking.
Yes, you can track your shipment using the tracking tool on the PCEx website. Enter your tracking number to see real-time and live updates on your parcel’s location and delivery status.
You can book a shipment through any of the following methods:
Visit a PCEx FlexHub branch near you
Book online via our website
🌐 www.pacificpluscargo.com
Contact us directly via phone or email:
Shipment cancellations are only allowed before the package is dispatched.
To request cancellation:
✔ Contact PCEx support immediately for processing.
✔ If the shipment has already been dispatched, the transaction cannot be canceled, and standard shipping fees will apply.
✔ If the shipment is already in transit, return-to-sender fees may be applicable.
PCEx follows a fixed nationwide dispatch schedule to ensure efficiency. While we do not offer specific time slots, you can monitor your shipment’s estimated arrival via tracking and plan accordingly with your local FlexHub.
Yes, a representative may pick up the shipment, provided they present the following:
✔ A valid government-issued ID matching the recipient’s name
✔ The shipment tracking number or notification from PCEx
✔ An authorization letter signed by the recipient
For added security, the FlexHub Operator may contact the registered recipient for verification before releasing the package.
Yes. Customers may self-package using materials purchased from the FlexHub or request full assistance for a small service fee.
FlexHub Operators can assist with proper packing, but final responsibility rests with the sender.
For fragile or high-value shipments, we highly recommend using professional packaging to ensure safe transit.
PCEx offers the following payment options:
✔ Cash payments – Accepted at all PCEx FlexHubs
✔ Bank transfers – Online & over-the-counter deposits
✔ E-wallets – GCash, PayMaya, and other digital payment platforms (coming soon)
✔ Online payments – Available through the PCEx website (coming soon)
All payments must be completed before dispatch to avoid delays.
- Once your payment is confirmed, your official invoice is automatically emailed to your registered email address.
- If not received within 24 hours, check your spam/junk folder or contact PCEx support.
If payment is not completed before the cut-off time:
- Your shipment will be moved to the next dispatch schedule
- You’ll receive an automated reminder via SMS/email
- If unpaid within 24 hours, the booking may be cancelled, requiring rebooking.