Email for Legal Inquiries: info@pacificpluscargo.com
1. Acceptance of Terms
By accessing, browsing, submitting forms, or using the services provided through the PCEx website, mobile applications, or any digital platform (collectively, “Platform”), you accept and agree to be legally bound by these Terms and Conditions. These Terms are designed to promote transparent, responsible, and secure interactions between you (“User”) and Pacific Plus Cargo Express, OPC (“PCEx”). If you do not agree with these Terms, you must immediately discontinue any use of the Platform.
The access and use of the Platform are conditional upon your full compliance with these Terms. Any violation or misuse may result in suspension or termination of your access to PCEx services without further notice.
PCEx reserves the right, at its sole discretion, to modify, revise, or update these Terms at any time without prior notification. Such changes will become immediately effective upon being posted on our Platform. It is your responsibility to regularly review the Terms. Continued use of the Platform following any such changes constitutes your acknowledgment and acceptance of the updated Terms.
PCEx further reserves all rights to:
Introduce new services and modify existing service features without notice.
Restrict or terminate access to the Platform or portions thereof for maintenance, updates, or any reason deemed necessary to protect our business integrity.
Take appropriate legal action for violations of these Terms, including seeking damages, injunctive relief, or criminal prosecution where applicable.
Use of the Platform in any unauthorized manner, including but not limited to unauthorized entry into PCEx systems, misuse of passwords, or misuse of any information posted to the Platform, is strictly prohibited.
By proceeding, you affirm that you are either of legal age to enter into these Terms, or that you have obtained the consent of a parent or legal guardian to enter into these Terms on your behalf if you are a minor, and that you have the legal authority to bind yourself to these Terms.
2. Services Provided
Pacific Plus Cargo Express, OPC (PCEx) provides a comprehensive range of logistics and cargo forwarding services aimed at serving individual customers, small businesses, and corporate clients efficiently and reliably. By accessing our services through our official platforms, users can expect professional, timely, and secure solutions tailored to their shipping and business needs.
Our core services include:
Point-to-Point Cargo Forwarding: PCEx specializes in direct, non-stop cargo forwarding between Metro Manila and Bicol. We ensure that shipments move seamlessly between these regions without unnecessary delays or third-party handoffs, thereby reducing handling risks and ensuring faster deliveries.
Scheduled Pickups, Shipment Booking, and Cargo Handling: Customers may schedule pickups directly from their locations for added convenience. Shipment booking is available via our website, official FlexHub branches, or through customer service channels. Our staff ensures that every cargo is handled with utmost care, following standardized safety and security procedures.
Mid-Mile and Long-Haul Logistics Coordination: For businesses requiring inter-city and inter-provincial cargo movement, PCEx organizes mid-mile and long-haul logistics operations. This ensures goods are transferred between hubs efficiently, meeting the operational requirements of expanding businesses and distribution networks.
Warehouse Drop-off/Pick-up and Tracking Support: Customers may directly drop off shipments at or pick them up from official PCEx FlexHub locations or partner warehouses. All shipments are tracked in real-time using our digital tracking systems, accessible to customers through the PCEx website.
Business Partnership Programs (e.g., SwiftFleet): PCEx collaborates with independent drivers, logistics operators, and entrepreneurs through programs like SwiftFleet. This initiative allows private vehicle owners to participate in PCEx’s logistics network, providing additional delivery capacity and creating economic opportunities within the communities we serve.
FlexHub Operator Application and Onboarding: PCEx offers entrepreneurial opportunities through our FlexHub program. Interested individuals or businesses can apply to become a certified FlexHub Operator, managing their own local cargo handling branch under the PCEx brand. We provide training, marketing support, technology systems, and operational guidance to successful applicants.
Through these services, PCEx commits to offering secure, affordable, and professional logistics solutions, while promoting entrepreneurial growth and ensuring customer satisfaction in every transaction.
3. User Responsibilities
As a valued user of PCEx services, you are expected to uphold a standard of integrity, responsibility, and cooperation to ensure a smooth and secure experience for all parties involved. Users are hereby required to:
Provide Accurate, Complete, and Up-to-Date Information: All forms, applications, booking requests, and communications submitted to PCEx must contain truthful, accurate, and current information. Providing false, misleading, or outdated information can lead to processing delays, shipment errors, or outright cancellation of services.
Secure and Proper Packaging: It is the user’s responsibility to ensure that all goods prepared for shipment are packed appropriately according to PCEx guidelines. Special attention must be given to fragile, sensitive, high-value, or regulated items to minimize risks of damage or loss. Improper packaging that leads to damage during transport may exempt PCEx from liability.
Compliance with Applicable Laws and Policies: Users must adhere strictly to all relevant local, national, and international laws, including but not limited to transport regulations, customs requirements, and restrictions concerning prohibited goods. Users must also observe all internal PCEx policies and procedures.
Maintain Ethical Communication: Users must refrain from transmitting any false, defamatory, abusive, obscene, or malicious content through any communication channels associated with PCEx. Harassment, fraud, impersonation, or spreading misinformation will not be tolerated and may be grounds for service termination and legal action.
Prompt Notification of Errors or Compromises: Should a user realize any error in shipment details, submitted information, or experience any breach (e.g., unauthorized use of their booking reference), it is their duty to immediately report such incidents to PCEx customer service. Failure to promptly inform PCEx may affect eligibility for claims, refunds, or corrective action.
PCEx reserves the unequivocal right to deny service access, cancel a booking, reject an application, or revoke any granted status (such as FlexHub Operator privileges) without prior notice if any violation of these responsibilities is committed. Such actions may be accompanied by further legal remedies if necessary to protect the interests of PCEx, its partners, and its clientele.
4. Shipment Policy
PCEx is committed to providing timely, secure, and transparent logistics services. This Shipment Policy governs all cargo forwarding activities conducted through the PCEx network, which currently operates exclusively between Metro Manila and Bicol. The policy covers shipment acceptance, delivery, tracking, claims, and prohibited goods.
4.1 Service Coverage
PCEx facilitates cargo forwarding services strictly between Metro Manila and Bicol. This direct, point-to-point route allows us to ensure faster delivery timelines, reduced risks of misrouting, and minimized transit damage. Services may expand to additional regions in the future, subject to official announcements.
4.2 Shipment Acceptance
Shipments are accepted either through walk-in drop-offs at official PCEx FlexHub branches or via scheduled pick-ups arranged with PCEx Customer Service. Pick-ups must be scheduled at least 24 hours in advance, and are subject to time slot availability and location feasibility.
To ensure the integrity of each shipment:
Senders must accurately declare the contents and estimated value.
Goods must be sealed and packaged in accordance with PCEx Packaging Guidelines.
Fragile or high-value shipments must be labeled accordingly and packaged with adequate protective materials (e.g., bubble wrap, double-boxing).
4.3 Delivery Timeline and Handling
PCEx operates daily dispatch schedules.
Shipments received before 12:00 NN are processed and dispatched on the same day, with delivery expected the following day.
Shipments received after 12:00 NN are processed for the next day’s dispatch.
Express Delivery Service: For qualified shipments, we offer a premium express service (ETA within 12–14 hours) subject to volume, destination, and prior arrangement.
All cargo is loaded, handled, and transported by PCEx staff and trusted drivers under strict monitoring. Sorting hubs and trucks are equipped with CCTV, and chain-of-custody protocols are enforced.
4.4 Tracking and Monitoring
Each shipment receives a unique tracking number. Users can:
Monitor their shipments via the PCEx website’s tracking portal
Contact the nearest FlexHub or the PCEx hotline for updates
We advise customers to actively monitor their shipments and be ready to claim packages upon arrival.
4.5 Pick-Up of Shipments
All shipments are routed to the designated FlexHub. Upon arrival:
A notification (via SMS or email) is sent to the recipient with pick-up instructions.
The recipient must present valid ID and tracking number.
A third-party authorized pick-up is allowed with a signed authorization letter and valid ID of both parties.
4.6 Unclaimed Shipments and Storage Fees
Recipients are advised to claim their packages within three (3) days of arrival. Beyond this period:
₱50/day storage fee applies starting Day 4.
On Day 8, if still unclaimed, the shipment will be returned to the sender. The sender will be charged the same amount as the original shipping fee.
4.7 Insurance Coverage
PCEx automatically provides ₱15 basic insurance coverage for every shipment.
For shipments above ₱5,000, customers are encouraged to purchase additional insurance at the time of booking.
If no additional insurance is availed, a signed waiver acknowledging PCEx’s limited liability is required.
4.8 Filing Claims
For Damaged Shipments:
Claims must be filed within 24 hours of delivery.
Supporting documentation is required: photos of external and internal packaging, delivery receipt, and item value proof.
For Lost Shipments:
Claims must be submitted within 7 days of the expected delivery date.
Provide the tracking number and official receipt or shipment declaration.
Processing Timeline:
Standard claims are processed within 3–7 business days.
Complex or disputed cases may require further verification.
Failure to meet deadlines or provide complete documentation may result in denial of the claim.
4.9 Restricted and Prohibited Goods
PCEx reserves the right to reject shipments that include:
Weapons and explosives: firearms, ammunition, fireworks
Flammable and toxic substances: gasoline, lighter fluid, cleaning agents
Cash and negotiable instruments: bills, coins, checks, credit cards
Jewelry and precious metals: unless declared with documentation and insured
Perishables without cold storage: fresh food, milk, meat
Biological specimens: including human remains, tissues, or live animals
Pirated or counterfeit items, obscene materials, and items prohibited by law
A complete and regularly updated list is published on our official website. Violations of these restrictions waive PCEx of all liability.
4.10 Rerouting and Delivery Adjustments
FlexHub rerouting requests are allowed for a fee between ₱150 to ₱500 depending on distance and volume.
PCEx does not support exact time-of-day deliveries. Delivery ETA is based on trip schedules and operational load.
All shipments must be verified upon receipt.
In cases of third-party pick-up, PCEx may contact the registered recipient for additional verification.
PCEx is committed to providing the highest standards of logistics service. However, the safety and success of each shipment also depend on sender responsibility and compliance with our clearly defined shipping procedures.
5. Return, Cancellation & Refund Policy
PCEx is committed to providing transparent and fair policies that protect both the sender and the integrity of our operations. Our Return, Cancellation, and Refund Policy exists to clarify what is permitted, what is not, and how you can seek assistance when shipment issues arise.
5.1 Cancellations:
Cancellations are allowed only prior to dispatch of the shipment. To request a cancellation, the sender must contact PCEx Customer Service through our official channels (email or hotline) with the shipment tracking number and the reason for cancellation.
If a cancellation is made before dispatch, PCEx will approve the request and halt the delivery process.
If the cancellation is requested after the shipment has already been dispatched or is in transit, the sender must shoulder the cost of the Return-to-Sender (RTS) process. This fee is equal to the original shipping cost.
PCEx reserves the right to deny cancellation requests made too close to dispatch or for shipments already marked as delivered.
5.2 Refunds:
All confirmed payments are final, non-refundable, and non-transferable unless a proven service disruption, shipment loss, or operational error is confirmed to be PCEx’s fault.
PCEx is not liable for refund requests resulting from:
Incorrect information provided by the sender (e.g., wrong address or recipient details)
Failure of the recipient to claim the shipment within the pick-up window
A change of mind after booking
In the rare case of a verified service disruption on PCEx’s part (e.g., failed pick-up, missed dispatch, misrouting), the sender may request a refund. These cases will undergo verification and may take up to 7 business days for resolution.
5.3 Eligible Returns:
A return may be requested when:
The shipment arrives in a damaged condition clearly caused during handling or transit
The shipment received is incomplete or does not match the declared contents
The wrong shipment is delivered to the recipient
To be eligible, the request must:
Be filed within seven (7) calendar days from delivery
Be supported by complete documentation, including:
Clear photos of packaging and item condition
Proof of shipment (tracking number)
Copy of the original booking or invoice
All approved returns are subject to verification and inspection. PCEx may request the return of the damaged item for documentation or insurance processing.
5.4 Non-Eligible Returns and Denied Requests:
PCEx will not process returns or refunds for:
Requests filed after the 7-day window from delivery
Requests that lack sufficient or credible documentation
Shipments containing undeclared items, restricted goods, or those that violate the PCEx Prohibited Items List
Shipments that were received in good order and signed off by the recipient without any immediate complaint at the point of claim
Customers are strongly advised to inspect their shipments at the time of pick-up and raise any concerns immediately to the branch personnel or FlexHub Operator.
PCEx reserves the right to revise this policy in accordance with operational changes or updates to national logistics regulations.
6. FlexHub Reservation & Franchise
PCEx provides aspiring entrepreneurs the opportunity to manage their own local shipping hub under the PCEx brand through the FlexHub Program. This initiative empowers individuals to participate in the logistics industry without the high costs and complexities associated with traditional franchising models.
Eligibility:
To qualify as a FlexHub Operator, applicants must:
Be a Filipino citizen, 18 years old and above
Possess or have access to a secure, clean, and accessible location that can serve as a cargo drop-off/pick-up site
Demonstrate basic business competency and customer service orientation
Be able to provide documentation such as valid IDs, location photos, and proof of address or tenancy
Be willing to undergo training, comply with operational standards, and represent the PCEx brand with professionalism
Applications are evaluated based on:
Geographic location and demand
Safety and accessibility of the proposed hub
Applicant’s operational readiness, availability, and level of commitment
Terms and Conditions:
Zero Franchise Fees: PCEx does not collect any franchise, registration, renewal, or royalty fees. It is a one-time setup with lifetime inclusion in the PCEx network.
Support Provided: PCEx supplies Operators with full branding kits (signage, uniforms, marketing materials), access to the PCEx shipment platform, training modules, customer service integration, and inclusion in PCEx’s national promotional campaigns.
Revenue Model: FlexHub Operators earn commissions on every parcel handled and may also earn from packaging services or value-added offerings, subject to PCEx policies.
Platform Use: All FlexHubs are expected to use the official PCEx booking and tracking system. Manual logs are prohibited unless approved under contingency protocols.
Operational Standards: Operators must adhere to defined cut-off schedules, customer service practices, daily reporting, and safety procedures. Surprise audits and performance reviews may be conducted to maintain quality assurance.
Disclaimer:
Submission of a FlexHub application form does not guarantee approval. PCEx reserves the right to reject applications based on strategic, operational, or compliance considerations. Approved applicants will receive an onboarding package and formal agreement outlining their responsibilities.
The FlexHub Program is designed for committed individuals who want to grow with PCEx while upholding our promise of fast, affordable, and secure cargo forwarding between Metro Manila and Bicol.
7. Pricing, Fees, and Payment
PCEx is committed to providing affordable, transparent, and flexible pricing for our logistics and shipping services. All customers, whether walk-in or FlexHub partners, must follow the pricing structure and payment process outlined below:
7.1 Shipping Rates
Base Rate: ₱150 for shipments weighing between 0.1 KG to 10 KG
Handling Fee: ₱15 flat rate per shipment, regardless of weight
Insurance Fee: ₱15 flat rate per shipment for basic coverage
Additional Weight Charge: Shipments above 10 KG are billed at ₱12 per additional kilogram
This structure ensures cost-efficiency for heavier shipments and allows both individual and bulk senders to plan accordingly.
7.2 Optional Services & Add-Ons
Packaging Assistance: Rates vary depending on size and materials used
Express Delivery: Subject to availability and volume, fees are quoted upon request
Rerouting Requests: Charges range from ₱150 to ₱500 depending on distance and route
7.3 Payment Options
PCEx supports multiple payment channels to make transactions seamless:
Cash Payments: Accepted at all FlexHub locations
Bank Transfer or Deposit: Available through designated bank partners
E-wallet Payments: GCash, PayMaya, and other platforms (subject to integration timeline)
Online Payments: Secure gateway available on the PCEx website
All payments must be made before the daily dispatch cut-off to guarantee same-day processing.
7.4 Invoicing & Confirmation
Official invoices are automatically generated and emailed after payment confirmation
Invoices include shipping details, rates, and tracking numbers for transparency
If you do not receive an invoice within 24 hours, please contact PCEx support immediately
7.5 Late Payments & Rebooking
Shipments with unpaid balances by cut-off time will be moved to the next available dispatch schedule
A reminder will be sent to complete payment to avoid rebooking delays
7.6 Split Shipments & Fee Implications
Shipments broken into multiple packages (e.g., 2 x 10 KG instead of 1 x 20 KG) will each incur separate handling and insurance fees
Customers are encouraged to consolidate packages where possible to reduce overall cost
By proceeding with a shipment booking, customers agree to abide by this pricing and payment structure. PCEx reserves the right to revise prices based on fuel rates, operational cost adjustments, or regulatory compliance.
8. Limitations of Liability
Pacific Plus Cargo Express, OPC (“PCEx”) exercises all reasonable efforts to ensure the safety, timeliness, and accuracy of its logistics services. However, there are specific circumstances under which PCEx shall not be held liable for any losses, damages, or claims arising from service use. These limitations are set to protect both the company and its partners from events beyond reasonable control, operational risks inherent to logistics, and third-party misconduct.
PCEx shall not be liable for:
Events Beyond Its Control: PCEx is not responsible for any delays, damages, or losses caused by events classified as force majeure. These include but are not limited to natural disasters (typhoons, floods, earthquakes), pandemics, fires, civil unrest, terrorism, government-imposed restrictions, strikes, traffic disruptions, mechanical failures, or any other unforeseeable event beyond the control of PCEx or its agents.
Indirect, Consequential, or Incidental Damages: PCEx shall not be liable for any indirect losses suffered by the sender, recipient, or any third party, including but not limited to lost profits, lost business opportunities, reputational harm, loss of goodwill, emotional distress, or delayed revenue, even if PCEx was informed in advance of the possibility of such damages.
Improper Declarations or Packaging by the Sender: If the sender provides inaccurate, incomplete, or false shipment information, or if the packaging of goods is found to be insufficient, insecure, or in violation of PCEx Packaging Guidelines, PCEx shall not be responsible for any resulting loss, damage, spoilage, leakage, breakage, or confiscation. The burden of proper declaration and secure packaging rests entirely with the sender.
Unauthorized Access, Cybersecurity Risks, or Fraud: While PCEx employs industry-standard cybersecurity measures, PCEx shall not be held liable for any damages resulting from unauthorized system access, hacking incidents, data breaches, interception of communications, phishing attacks, or fraudulent schemes perpetrated by third parties outside PCEx’s control.
Losses Related to Prohibited Items: In cases where the shipment contains prohibited or restricted items as outlined in the PCEx Restricted Goods List, PCEx is relieved of all liability for damage, loss, seizure, legal consequences, or penalties resulting from such illegal or undeclared shipments.
Delay Due to Regulatory Inspections or Compliance Requirements: PCEx shall not be held responsible for any delivery delays or shipment confiscations caused by regulatory inspections, customs clearance issues, government seizures, or law enforcement holds.
Recipient Refusal to Accept Delivery or Inaccessibility: PCEx is not liable for losses or delays arising when the recipient refuses to accept the package, cannot be contacted, is unavailable, or when the pick-up FlexHub is inaccessible due to local conditions.
In all applicable circumstances, PCEx’s maximum liability for approved claims shall be limited to the declared value of the shipment or the insurance coverage purchased, whichever is lower. If no additional insurance is procured beyond the basic coverage, PCEx’s responsibility will be strictly limited to the standard insurance value provided.
By engaging PCEx services, users acknowledge that they fully understand and accept these limitations of liability.
9. Intellectual Property
All intellectual property rights associated with Pacific Plus Cargo Express, OPC (“PCEx”), including but not limited to our brand name, logos, trademarks, service marks, platform interfaces, booking systems, marketing materials, website content, training materials, proprietary processes, documentation, and visual designs, are the exclusive property of PCEx.
Even though FlexHub Operators, business partners, and affiliates are permitted to use certain brand assets under the terms of their approved participation in the FlexHub program, this right is strictly limited to the intended business purpose and does not confer ownership or permanent license.
Unauthorized use, reproduction, modification, public distribution, replication, adaptation, or creation of derivative works based on any PCEx intellectual property without prior written permission from PCEx is strictly prohibited.
All users, Operators, and third parties must:
Display PCEx branding faithfully and without alteration
Refrain from misrepresenting themselves as owners or independent franchises separate from PCEx
Cease using all PCEx brand materials immediately upon termination or withdrawal from any PCEx program
PCEx reserves the right to:
Conduct audits of brand use among Operators
Revoke the right to use PCEx branding at any time if brand integrity is compromised
Pursue civil or criminal action against unauthorized use of intellectual property
This section is governed by Philippine intellectual property laws, including but not limited to:
Republic Act No. 8293 — Intellectual Property Code of the Philippines
Republic Act No. 10372 — Law amending the Intellectual Property Code
Paris Convention for the Protection of Industrial Property (ratified by the Philippines)
Berne Convention for the Protection of Literary and Artistic Works (ratified by the Philippines)
By engaging with PCEx, all users, applicants, Operators, and partners acknowledge and agree to uphold the brand, trademarks, and intellectual property rights of PCEx without question.
10. Governing Law
This entire document, including the Terms and Conditions and Privacy Policy of Pacific Plus Cargo Express, OPC (PCEx), is governed and enforced under the laws of the Republic of the Philippines. The interpretation, construction, validity, and enforcement of these terms shall strictly follow applicable national statutes and regulations relevant to logistics, digital commerce, consumer rights, privacy, data security, intellectual property, and corporate operations.
Specifically, the following legal frameworks apply:
Republic Act No. 386 – Civil Code of the Philippines: Governs contracts, obligations, and general principles of civil law, particularly in relation to the service agreements between PCEx and users.
Republic Act No. 7394 – Consumer Act of the Philippines: Protects the rights of customers engaging with PCEx, ensuring fair trade, transparency, truthful representation, and dispute resolution mechanisms.
Republic Act No. 8792 – Electronic Commerce Act of 2000: Provides legal recognition to electronic documents and digital transactions carried out through the PCEx website and systems.
Republic Act No. 10173 – Data Privacy Act of 2012: Enforces the lawful processing, security, and management of user data, particularly those submitted via shipment forms, applications, and account communications.
Republic Act No. 10175 – Cybercrime Prevention Act of 2012: Applies to violations involving misuse of the platform, including system interference, fraud, identity theft, and unauthorized access.
Republic Act No. 8293 – Intellectual Property Code of the Philippines: Protects all brand assets, trademarks, and proprietary systems of PCEx.
Republic Act No. 10372 – Amendments to the IP Code: Covers modern protections for computer programs, digital content, and enforcement of rights for platform-based businesses.
Other Applicable Laws and Regulations: This includes current and future regulations issued by the Department of Trade and Industry (DTI), the Land Transportation Franchising and Regulatory Board (LTFRB), Bureau of Internal Revenue (BIR), Securities and Exchange Commission (SEC), and the National Privacy Commission (NPC).
Any legal action, claim, or proceeding arising out of or related to these terms shall be brought exclusively before the appropriate courts of Albay, Philippines, where PCEx is legally registered and operates its principal business.
11. Contact
For inquiries related to our services, terms, data privacy, franchise opportunities, or operational concerns, you may reach out through the following official contact points:
Company Name: Pacific Plus Cargo Express, OPC
Registered Business Address: [Insert Legal Address of PCEx HQ]
Official Email Address: info@pacificpluscargo.com
Website: www.pacificpluscargo.com
Customer Hotline (Viber/WhatsApp available): +63 915 353 5545
Facebook Messenger: m.me/PCExOfficial
For data privacy-related matters, you may address your requests or complaints to our Data Protection Officer via the same email address above with the subject line: “Attention: DPO – Data Privacy Inquiry.”
Business hours for support: Monday to Saturday, 9:00 AM – 6:00 PM (except holidays).
All official announcements, updates, and documents will be disseminated exclusively through these verified channels. PCEx shall not be held liable for communications or transactions made through unauthorised sources.
Privacy Policy
1. Introduction
This Privacy Policy provides a comprehensive overview of the practices and safeguards employed by Pacific Plus Cargo Express, OPC (PCEx) in the handling of your personal data. It outlines how we collect, use, process, store, and protect your information in accordance with the Data Privacy Act of 2012 (RA 10173), as well as other applicable Philippine data protection laws and international data privacy standards. This policy applies to all individuals who submit their personal information through PCEx platforms, including but not limited to form submissions, shipment bookings, FlexHub applications, and customer support channels.
We are committed to processing your data in a responsible, lawful, and transparent manner. This means:
Your data is collected only for legitimate and clearly defined purposes.
We only request data that is necessary to provide our services or fulfill legal requirements.
All processing activities are done with your informed consent or under legitimate business interests.
Your information is safeguarded with physical, technical, and administrative measures.
You are entitled to access, review, and manage your personal data in accordance with your rights under the law.
This Privacy Policy serves as a declaration of PCEx’s firm commitment to protecting your privacy, maintaining data integrity, and upholding your rights as a data subject.
2. Scope
This Privacy Policy applies to all users who interact with Pacific Plus Cargo Express, OPC (PCEx) through any of our official digital and physical touchpoints. The scope of this policy includes but is not limited to individuals, business partners, FlexHub Operators, drivers, senders, and recipients who submit, share, or generate any form of personal data within the context of PCEx’s operations.
The data protection measures outlined herein apply to all data collected through the following channels:
PCEx Website and Digital Platforms: Including all website pages, online forms, tracking tools, client dashboards, and any proprietary software used for shipment booking, application submissions, or user account management.
FlexHub Operator Applications: Data submitted by applicants for FlexHub partnership, including business profiles, location details, proof of identity, and verification records.
Shipment Bookings and Drop-offs: Information captured during shipment processing, including sender and recipient details, declared values, images of packages, and digital receipts.
Customer Support and Communication Channels: Data collected during live chat sessions, email correspondence, social media messaging (e.g., Facebook Messenger), SMS, phone calls, or post-delivery feedback.
This policy also governs any additional channels of communication and data collection that may be introduced in the future. By engaging with PCEx through any of the above avenues, you acknowledge that your data is subject to this Privacy Policy.
3. What We Collect
PCEx collects various categories of personal and technical information depending on the nature of your interaction with us. Below is a detailed breakdown of the types of data we may gather:
Identity Information: This includes your full name, complete residential or business address, valid contact number, and a working email address. This data is used to verify your identity, complete form submissions, book shipments, and facilitate secure communication.
Supporting Documentation: Depending on the service availed, we may request copies of government-issued IDs (such as a driver’s license, passport, or UMID), business permits, authorization letters, or proof of payment and ownership (e.g., receipts, delivery instructions). These are used to validate ownership, authorize transactions, and maintain accountability.
Business-Related Data: For FlexHub applicants and business partners, we collect images of your physical shop or location, site layout documentation, barangay clearance (if applicable), lease agreements or land titles, and store signage photos. These materials are reviewed during the application vetting process.
Device and Browser Metadata: When you access the PCEx website or booking platforms, we automatically collect non-personal technical information such as your device type, browser version, operating system, IP address, location data (if enabled), referring URLs, and cookies. This data helps us analyze trends, ensure platform compatibility, enhance security, and deliver a smoother user experience.
Each category of data serves a specific operational, compliance, or communication purpose and is collected only when required for the delivery of PCEx services or in compliance with regulatory obligations.
4. How We Collect
Pacific Plus Cargo Express, OPC (PCEx) collects personal and technical data through a variety of secure, transparent, and authorized channels. These methods are used to support our logistics operations, customer engagement, compliance procedures, and business development processes. Below is a detailed breakdown of how we gather data:
Form Submissions and Inquiries: Whenever you fill out any form on the PCEx website or submit a FlexHub application, shipment booking, inquiry, or complaint, we collect the data you input. This may include your full name, contact number, email, address, location photos, business information, and uploaded documentation. These details are voluntarily provided by you and are necessary for service processing.
Email, Phone, SMS, and Chat: If you interact with PCEx through communication channels such as email, phone calls, SMS, WhatsApp, Viber, or live chat on the website or Facebook Messenger, we collect the contents of those messages, including any attached documents, voice call recordings (if applicable), and any personal identifiers. These interactions help us respond to your inquiries, verify information, and support customer service resolution.
Social Media, Analytics, and Web Logs: When you visit our website or use our digital tools, we automatically collect non-personal data including your IP address, browser type and version, device model, operating system, geographic location (if enabled), screen resolution, referring pages, and cookies. This data is gathered using web log files, tracking pixels, and analytics tools like Google Analytics. We use this information to improve our website functionality, personalize content, and detect any unauthorized or suspicious behavior.
Partner Referrals (If Applicable): In some cases, third-party PCEx partners (such as FlexHub Operators, marketing agents, or affiliate coordinators) may refer your details to us for service coordination. This may include forwarding your name, contact information, pickup request, or application intent. These referrals are processed only when authorized or when you have provided implied consent by requesting a service through that partner.
All information collected through these channels is protected under PCEx’s Data Privacy and Security Policy and used only for legitimate business purposes as defined in this document.
5. Legal Bases
PCEx only processes personal data when it is legally justified to do so. The legal bases for processing your data are in accordance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, ensuring your rights as a data subject are upheld. The following are the legal bases under which your personal data may be processed:
Your Consent: We process your personal information when you have explicitly given us permission to do so, such as by submitting a form, ticking a consent checkbox, or engaging voluntarily with our services. Consent is obtained prior to or during data collection, and you have the right to withdraw it at any time.
Contractual Necessity: We collect and use your data to fulfill our contractual obligations with you. This applies, for example, when you book a shipment or apply to become a FlexHub Operator. Without this data, we would be unable to provide you with the requested services.
Legitimate Business Interest: PCEx may process your data when it is necessary for purposes that support the operation, safety, and improvement of our services, provided that such use does not override your data protection rights. These interests include fraud prevention, platform analytics, customer service improvement, and business continuity planning.
Legal Compliance: We may process and retain your data as required to comply with applicable legal obligations or regulatory frameworks. This includes mandates from agencies such as the Bureau of Internal Revenue (BIR) for financial and taxation records, the Department of Trade and Industry (DTI) for business operations, and the National Privacy Commission (NPC) for privacy audits and investigations.
By identifying and relying on these legal bases, PCEx ensures that every piece of personal data is processed with lawful justification, accountability, and a commitment to ethical standards.
6. Purpose
PCEx collects and processes personal data only when it is relevant to a legitimate business function or a regulatory requirement. This section outlines the key purposes for which your personal information is collected and how it is applied in operational, administrative, and legal contexts:
To Process Your Service or Franchise Application: When you apply as a FlexHub Operator or request any PCEx service, we use your data to assess your eligibility, verify your identity, evaluate the quality and security of your proposed location, and process documentation. This includes analysis of shop images, business permits, ID validation, and contact details to determine suitability.
To Fulfill Bookings and Coordinate Deliveries: Your shipment-related information is used to book cargo, assign delivery personnel, track parcels, and facilitate real-time communication between senders, recipients, and PCEx operations. This includes scheduling, dispatching, route tracking, hub coordination, and proof of delivery management.
To Contact and Notify You of Shipment Status: We send transactional updates, reminders, and status notifications via SMS, email, or calls. These may include dispatch confirmations, tracking numbers, pick-up alerts, delay notices, or rerouting instructions. This ensures transparency and proper handling of your package lifecycle.
To Comply with Legal Audits and Verification: PCEx maintains and reports customer records as required by the Bureau of Internal Revenue (BIR), Department of Trade and Industry (DTI), National Privacy Commission (NPC), and other regulatory agencies. These may include shipment logs, invoice records, consent history, tax documentation, and audit trails.
To Manage Records for Logistics Performance: PCEx reviews shipment volume, service history, failure rates, and customer interactions to improve service delivery. Your anonymized or aggregate data may be included in internal reporting for route optimization, fleet utilization, staffing improvements, and policy development.
By understanding and agreeing to these purposes, you authorize PCEx to handle your data in ways that enable secure, efficient, and law-abiding service execution.
7. Data Sharing
Pacific Plus Cargo Express, OPC (PCEx) values the confidentiality and proper handling of all personal information. We ensure that any sharing of your personal data is limited, deliberate, and aligned with the purposes defined in this Privacy Policy. Data is shared strictly on a need-to-know basis and only with entities or individuals that have a legitimate role in the delivery of services.
Who We Share Data With:
Internal PCEx Operations Staff: Includes staff in logistics, customer service, compliance, finance, and IT who need access to personal data to fulfill shipment processing, verify application forms, manage system operations, and respond to inquiries.
FlexHub Operators, Drivers, and Support Agents: These individuals may access limited personal data to coordinate parcel handling, update customers on shipment status, or support verification at pick-up points. FlexHub personnel are bound by operational confidentiality agreements and compliance protocols.
Government Agencies: Your data may be disclosed in compliance with legal mandates or regulatory processes. This includes the National Privacy Commission (NPC), Bureau of Internal Revenue (BIR), Department of Trade and Industry (DTI), and other government offices when disclosure is legally required (e.g., via subpoena, lawful order, or audit).
Data Security During Sharing:
PCEx ensures all third parties, including contractors, vendors, or affiliated agents, sign Non-Disclosure Agreements (NDAs) and are bound by data protection obligations under the Data Privacy Act of 2012 (RA 10173). Any sharing done outside the country (if applicable in the future) will comply with cross-border transfer guidelines set by the National Privacy Commission.
We do not sell, lease, or disclose personal data to advertisers or external marketing agencies. All data sharing is done in pursuit of legitimate business operations and within the bounds of Philippine data privacy laws.
PCEx is committed to ensuring data minimization, accountability, and transparency in every instance of personal data transfer.
8. Retention
PCEx is committed to retaining your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with relevant legal and regulatory requirements. The retention schedule is carefully designed to balance operational efficiency, customer service standards, and compliance with the law. Once the applicable retention period has expired, personal data will be securely deleted, anonymized, or destroyed using industry best practices.
Retention periods are as follows:
Applicant Records: Information submitted as part of the FlexHub application process (e.g., identity documents, shop images, location information) is retained for a period of three (3) years from the date of application. This ensures that PCEx can reference historical data for auditing, re-application, or dispute resolution purposes. This is done in accordance with the Data Privacy Act of 2012 (RA 10173).
Booking and Invoicing Records: Shipment details, transaction receipts, tracking data, and other financial records are stored for a period of five (5) years, in accordance with Bureau of Internal Revenue (BIR) and Department of Trade and Industry (DTI) regulations, as required by the National Internal Revenue Code (NIRC) and related revenue issuances. These records may also be used for legal audits, taxation, and historical analysis.
Complaints and Claims: Any customer concerns, filed complaints, or formal claims (e.g., for loss, delay, or damage) are retained until the case is fully resolved and any legal or financial proceedings have been completed. Once closed, the data is securely purged from our systems.
Website Logs and Technical Data: Non-personal metadata such as IP logs and analytics are retained for a period not exceeding twelve (12) months, after which they are deleted or anonymized for statistical analysis.
All retention practices comply with:
Republic Act No. 10173 (Data Privacy Act of 2012)
National Privacy Commission (NPC) Circulars on data retention and disposal
Republic Act No. 10963 (TRAIN Law) – with respect to digital financial records
BIR Revenue Regulations for audit and recordkeeping
PCEx maintains a strict internal data retention and disposal policy, which is regularly reviewed to ensure that we do not store any personal data beyond what is legally necessary or operationally justified.
9. Protection Measures
PCEx is committed to protecting your personal data using physical, technical, and administrative safeguards. We implement comprehensive security protocols that align with industry best practices and legal requirements to maintain data confidentiality, integrity, and availability.
Our protection measures include but are not limited to:
End-to-End Encryption (SSL): All data transmitted through our website, platforms, and communication channels is encrypted using Secure Socket Layer (SSL) technology. This ensures that your information remains private and protected from interception during transmission.
Firewalls and Two-Factor Authentication (2FA): Access to internal systems is restricted using network firewalls and secured by 2FA, which requires multiple layers of identity verification before any administrative access is granted. This prevents unauthorized access and ensures accountability.
Role-Based Access Control (RBAC): Only authorized personnel who need access to personal data to perform their roles (such as Customer Service, Logistics, or IT) are granted system access. All access is logged, monitored, and reviewed.
Scheduled Deletion of Expired Data: PCEx maintains a data lifecycle policy where expired data—once it has served its purpose and passed the mandated retention period—is securely deleted, anonymized, or destroyed. This is done in accordance with the Data Privacy Act of 2012 and NPC Circulars on data disposal.
Physical Security Measures: Data servers, terminals, and physical files are housed in secure locations with lock-and-key systems, restricted badge access, and video surveillance. Only authorized employees with verified credentials are allowed access to these environments.
Security Monitoring and Incident Response: PCEx continuously monitors its systems for security breaches, malware, and unauthorized activities. In the event of a security incident or data breach, we activate a formal incident response protocol which includes containment, mitigation, investigation, and reporting to the National Privacy Commission (NPC), as required under RA 10173.
Regular Security Audits and Policy Reviews: We perform routine internal audits and third-party assessments to evaluate our compliance with the Data Privacy Act and other cybersecurity standards. Staff undergo regular training in data handling, phishing prevention, and secure practices.
Backup and Disaster Recovery: Our data infrastructure includes secure off-site and cloud backups to ensure data continuity in the event of hardware failure or natural disasters.
Third-Party Compliance: All service providers handling PCEx data must sign NDAs and are required to demonstrate compliance with minimum cybersecurity and privacy standards.
Customer Awareness and Consent Education: We educate our customers and partners about secure practices, data minimization, and their rights under the law, ensuring they make informed decisions when submitting personal information.
These protection measures are implemented in accordance with:
Republic Act No. 10173 — Data Privacy Act of 2012
RA 10175 — Cybercrime Prevention Act of 2012
NPC Circulars and Advisory Opinions
ISO/IEC 27001 — International Information Security Standard (industry-aligned, not formally certified)
By entrusting your data to PCEx, you are assured that we prioritize its safety and integrity through layered, proactive, and continuously improving protective controls.
10. Data Subject Rights
As mandated under the Data Privacy Act of 2012 (RA 10173) and international best practices, you as a data subject have the following rights regarding your personal information collected and processed by PCEx:
Right to Access: You have the right to request and obtain a copy of the personal data that PCEx holds about you, as well as information on how it is being used.
Right to Rectification: You may request that inaccurate or incomplete data be corrected or updated immediately.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or when consent has been withdrawn, subject to legal retention obligations.
Right to Restrict Processing: You may request that PCEx temporarily or permanently cease processing your personal data if you contest its accuracy or object to its processing.
Right to Data Portability: Upon request, PCEx will provide your personal data in a commonly used, machine-readable format that allows you to transfer your data to another service provider, subject to reasonable limitations.
Right to Object: You may object to the processing of your data for direct marketing, profiling, or when processing is based on legitimate interest.
Right to Withdraw Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to File a Complaint: If you believe that your rights have been violated, you have the right to file a formal complaint with the National Privacy Commission (NPC) through their official website privacy.gov.ph.
All requests must be submitted formally to info@pacificpluscargo.com and accompanied by valid proof of identity for verification purposes.
11. Cookies and Tracking
PCEx uses cookies and tracking technologies to enhance user experience, provide personalized content, improve website functionality, and support security and analytics. By visiting our site, you consent to the use of cookies in accordance with our Cookie Policy.
Essential Cookies: These are necessary for the website to function and cannot be switched off.
Analytics Cookies: Help us measure and analyze site usage and performance.
Marketing Cookies: (If implemented in future) Track browsing habits to deliver relevant advertisements.
You may disable cookies through your browser settings, but this may limit your access to certain features.
12. Updates to this Policy
PCEx reserves the right to amend or update this Privacy Policy as needed to reflect changes in operational practices, technology advancements, legal requirements, or regulatory guidance.
Major updates will be communicated via:
Email notification to subscribers (where consent has been provided)
Pop-up announcements on our website
Persistent notices placed in the footer section of our website
We encourage users to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Legal Compliance
This Privacy Policy, as well as all processing of your personal data, is governed by the following laws and regulatory frameworks:
Republic Act No. 10173 — Data Privacy Act of 2012
Republic Act No. 8792 — Electronic Commerce Act of 2000
NPC Guidelines, Circulars, and Implementing Rules and Regulations (IRRs)
Republic Act No. 10175 — Cybercrime Prevention Act of 2012
Compliance with these laws ensures that your rights are respected, and that your personal data is handled with the highest standards of security and accountability.
14. Contact Information
If you have any questions, concerns, requests, or complaints regarding our Terms and Conditions or Privacy Policy, you may reach out to us via:
📧 Email: info@pacificpluscargo.com
🌐 Website: www.pacificpluscargo.com
Our Data Protection Officer (DPO) is available to respond to your privacy-related inquiries in a timely and responsible manner.
Business Hours: Monday to Saturday, 8:00 AM to 5:00 PM (excluding official holidays)
By using the PCEx website, submitting any forms, or availing of our services, you acknowledge that you have read, understood, and agreed to be bound by our Terms and Conditions and Privacy Policy. You also give express, voluntary, and informed consent for the collection, processing, and storage of your personal data, as required for service fulfillment or legal compliance.